shipping & returns
Orders are packed and shipped within 3 days (weekdays only) and you will receive a confirmation email confirming that your order is on its way.
Tracking numbers / links are supplied in your confirmation email.
If you miss your delivery, please check your local post office for collection and remember to take photo ID.
Standard Shipping, 4 - 7 business days
- Australia | USD $20
- Rest of World | USD $32
Will I Have to Pay Duties or Tax on Receipt of Goods? How is VAT Applied?
Lumiere Shades can not be held responsible for any possible duties and taxes, which may be applied by customs in the country where delivery is made. The responsibility for any customs, duties, foreign taxes, other fees which may be imposed, will rest with the customer. Please contact your local customs office if you would like to seek more information regarding taxes and duties. We will not reduce the price on any packages.
When goods are imported into a country with a VAT regime (such as the UK & EU as of 2021), import VAT is charged at checkout as a percentage of the value of the imported goods. In addition to the VAT, customs duties will also be payable by customers.
The lantern must be in the original, unused condition accompanied by the receipt for proof of purchase. Lumiere Shades reserves the right to deny an exchange or credit of the item if it is not returned in the specified condition. Please take special care with packaging our lanterns to ensure it is returned in its original condition.
We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Lumiere Shades.
If the goods are deemed faulty, you can choose between a refund, exchange (if item is still available) or credit. Returns for faulty items must be received by Lumiere Shades within 14 days from the date of delivery by post.
- Returns and Exchanges processing time is generally 7-14 days from receipt of the goods.
- Return shipping expenses are covered by the customer
- The item must be in it's original condition to qualify for a replacement item or credit note for our online store
- Sale items do not qualify for returns / exchanges - please choose your size/colour carefully or contact us for advice